When Are You Eligible for a Refund?

You are eligible for a full refund if ALL of the following conditions are met:

• You purchased your subscription within the last 7 calendar days
• You have used the service for less than 5 total hours of streaming
• You have contacted our support team to resolve any technical issues first (we will try to help before refunding)
• You have not previously received a refund from GreatestIPTV
• You used the free trial before purchasing (or you are eligible for the free trial)

When Will You NOT Receive a Refund?

Refunds are not granted in the following cases:

• After 7 days - You have had the service for more than 7 calendar days
• Excessive usage - You have streamed more than 5 hours of content
• Internet or device issues - The problem is related to your internet connection, equipment, or local network (we will help you troubleshoot first)
• Account sharing - You have shared your login credentials with third parties (violation of Terms of Service)
• Commercial use - You have used the service for commercial or business purposes without authorization
• Free trial abuse - You have created multiple free trial accounts to bypass payment
• Change of mind - You simply changed your mind without testing the service (use the free trial first)
• Service abuse - You violated any section of our Terms of Service

How to Request a Refund

Refund Procedure - Step by Step

Follow these steps to request and receive your refund:

1. Contact us via WhatsApp within 7 days of your purchase date
2. Provide your subscription details (full name, email address, phone number used for purchase)
3. Explain the reason for your refund request (technical issue, not satisfied, etc.)
4. Our support team will review your request within 24 hours
5. If approved, we will process the refund to your original payment method
6. You will receive a confirmation via email and WhatsApp once the refund is processed
7. Your subscription will be deactivated immediately upon refund approval

Refund Processing Times

After your refund request is approved, the time to receive your money depends on your payment method:

• Credit Card (Visa/Mastercard/American Express): 3-7 business days (varies by your bank)
• PayPal: Instant to 2 business days (usually within 24 hours)
• Cryptocurrency (Bitcoin, etc.): Network dependent (typically within 1 hour after blockchain confirmation)

Please note that weekends and public holidays may extend processing times. We are not responsible for delays caused by your bank or payment provider.

Free Trial Recommendation

We strongly recommend taking advantage of our free 24-hour trial before purchasing a paid subscription. The free trial allows you to:

• Test channel availability and streaming quality in your region
• Verify compatibility with your devices and internet connection
• Evaluate the EPG, VOD library, and overall user experience
• Experience our 24/7 WhatsApp support response times

Using the free trial first eliminates the need for refund requests and ensures you are fully satisfied before committing to a paid subscription.

How to Avoid Needing a Refund

Most refund requests are unnecessary. Follow these tips to ensure a smooth experience:

• Always start with the free trial - Test everything before paying
• Check your internet speed - Minimum 20 Mbps for HD, 40 Mbps for 4K
• Use a wired connection - Ethernet is more stable than WiFi for streaming
• Contact support first - We can solve 95% of issues in under 5 minutes
• Review device compatibility - Ensure your device is supported (Fire Stick, Android TV, etc.)

Partial Refunds

GreatestIPTV does not offer partial refunds for unused portions of a subscription. Refunds are either full (if eligible) or not granted. We do not prorate subscriptions. If you are unsure about committing to a longer plan, we recommend starting with a 3-month plan or using the free trial first.

Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider before contacting us for a refund, you forfeit your right to a refund under this policy. We will also suspend your account immediately upon receiving a chargeback notification. To avoid this, please contact us directly via WhatsApp first — we are reasonable and will work with you to resolve any issues.

Contact for Refunds

For all refund requests and questions, please contact us via:

• WhatsApp (Fastest - Recommended): +1 239 310 9171 - Response within 5 minutes
• Email: [email protected] - Response within 24 hours

When contacting us, please include your full name, email address, and order details (if available) to expedite your request.